The application intake is the most critical component of the entire application delivery process. It’s important to collect full details about the application in order to be able to create a good package that meets the end user expectations. The more information, the better.
Because you’re the customer, you’re also the owner and user of the application, which puts you in the best position to supply this information.
Of course, it would be ideal if you already had this information at your fingertips, but things often work out differently in real life. We frequently find that the information required is distributed amongst several people. Gathering and compiling this information takes time, because the various owners often have to find the time to do this alongside their normal activities.
The intake will therefore almost always be decisive for the overall planning of the application delivery process. Creating a high-quality package needs more than an installation manual. The application intake also results in the creation of a complete application file containing all features, all dependencies and above all an acceptance script.